Exchanges and Returns

To return an unwanted non-defective product, it must be:

  • Returned to Le Morgan Direct marketing (Pty) Ltd within 5 working days of the product being delivered and will be at the customer’s own expense, delivery method and risk.
  • Undamaged and unused, with the original labels still attached
  • In the original packaging, which must be undamaged and in its original condition along with any free gifts you may have received with it.

Once we have received your returned product and it has been assessed by Le Morgan Direct Marketing (Pty) Ltd and before we can refund you for your returned purchase, all items returned will be thoroughly inspected.

We only accept used goods for return and refund if there is a manufacturing defect.

Please read all the details of your product’s warranty in the instruction manual that accompanies it upon delivery or refer to our Product Warranties page on our website.

If a product has been misused or abused in any manner by you the customer, we will not be able to refund you for your purchase and you will be liable for any collection and delivery charges. You will however have the option to have it repaired or replaced at your expense.

We reserve the right to refuse a return or an exchange if products are returned damaged, or not in a saleable condition and you will instead be liable for the costs incurred in having such a product redelivered to you unless you choose to collect your goods personally or have made arrangements to do so.

Goods not collected within 90 days will be sold to defray costs.

RETURNING PRODUCTS THAT ARE NOT WHAT YOU ORDERED

If an incorrect product is delivered to you by mistake (i.e. it’s not the product you ordered), we’ll arrange to collect the product from you, and we’ll deliver the correct product to you as quickly as possible as long as the incorrect product is:

  • Undamaged and unused, with the original labels still attached.
  • In the original packaging, which must be undamaged and in its original condition along with any free gifts you may have received with it.

RETURNING DEFECTIVE OR DAMAGED PRODUCTS

We do our best to ensure that the products we deliver to you are of the highest quality. If you’ve received a product with a defect or fault, we’ll gladly replace the exact product at no additional cost to you. Any defective or damaged products need to be reported or returned within 5 to 14 working days of delivery.

If the product is found NOT to be defective or damaged, you will NOT be entitled to any replacement or credit, but will instead be liable for the costs incurred in having such a product returned to Le Morgan, and then redelivered to you.

The following will NOT be regarded as defects and will NOT entitle you to any replacement or credit under the above replacement promise:

  • Faults resulting from normal wear and tear
  • Damage arising from incorrect usage of the product.
  • Damage caused by lightning or electrical surge or any other act of God.
  • Damaged caused by flooding, theft or fire.
  • You have gone through our Le Morgan Solution Finder and cannot resolve your problem.
  • Any Telesales Promotion Gifts that are delivered in a damaged or defective condition must be reported within 5 to 14 working days from delivery to qualify for an exchange. (Telesales Promotion Gifts do not carry any warranty)