Warranties

Sensor Bin

These goods are covered for a period of 6 Months and will be replaced with a completely new product within this period if the product is found to have a factory fault or factory defect. This warranty does not cover goods damaged by abuse, misuse, lightning or electrical surges, exposure to direct sunlight.

Items out of warranty can either be repaired at a minimal fee or a replacement can be purchased. Repairs may be possible for a small fee if replacement parts are available. If during the warranty period a product line is no longer available or a repair is no longer possible, a suitable replacement product can be purchased at 50% of the current selling price.

If an out of warranty product line is no longer available, a suitable replacement product can be purchased. The non-stick coating of our electric frying pans is not covered under warranty against scouring, wear and abuse. Any collection or delivery fees are at the customer’s own expense.

Aluminium Cookware

Le Morgan aluminium cookware carries a 1 year replacement warranty. This warranty does not cover goods that have been burnt or damaged by wear, abuse, or misuse.

Knobs and handles are covered by a 1 year replacement warranty. If during the warranty period a product line is no longer available or a repair is no longer possible, a suitable replacement product can be purchased at 50% of the current selling price. Any collection or delivery fees are at the customer’s own expense.

Waterless Cookware

Le Morgan waterless cookware carries a 25 year replacement warranty. This warranty does not cover goods that have been burnt or damaged by wear and tear, stains, abuse, or misuse.

Thermostats, knobs and bakelite handles are covered by a 2 year replacement warranty. If during the warranty period a product line is no longer available or a repair is no longer possible, a suitable replacement product can be purchased at 50% of the current selling price. Any collection or delivery fees are at the customer’s own expense.

Bakeware

We do not offer a warranty on our bakeware unless damaged due to a manufacturing defect. Replacements can be purchased at 50% of the current selling price. If a product line is no longer available, a suitable replacement product can be purchased. Any collection or delivery fees are at the customer’s own expense.

Cast Iron Cookware

The Le Morgan Cast Iron Pots carry a 5 year replacement warranty. This warranty does not cover goods that have been burnt or damaged by abuse or misuse. The enamel coating of the pots can chip and is not covered by this warranty.

If during the warranty period a product line is no longer available or a repair is no longer possible, a suitable replacement product can be purchased at 50% of the current selling price. Any collection or delivery fees are at the customer’s own expense.

Dinnerware

Le Morgan Dinnerware carries a 5 year replacement warranty. This warranty does not cover goods that have been damaged by wear, abuse, misuse or breakage. Porcelain dinnerware or any of our dinnerware with metallic coatings is not microwave safe.

If during the warranty period a product line is no longer available, a suitable replacement product can be purchased at 50% of the current selling price. Any collection or delivery fees are at the customer’s own expense.

Linen

We do not offer a replacement warranty on our linen products unless the product has a manufacturing defect. Linen products are not covered against fading or abuse or misuse. Replacements can be purchased at 50% of the current selling price. If a product line is no longer available, a suitable replacement product can be purchased. Any collection or delivery fees are at the customer’s own expense.

Glassware

We do not offer a warranty on our glassware or the platinum stripes on our glassware unless damaged due to a manufacturing defect. If the product line is still available, a replacement can be purchased at 50% of the current selling price. If a product line is no longer available, a suitable replacement product can be purchased. Any collection or delivery fees are at the customer’s own expense.

Electrical Appliances

These goods are covered for a period of 1 year and will be replaced with a completely new product within this period if the product is found to have a factory fault or factory defect. This warranty does not cover goods damaged by abuse, misuse, lightning or electrical surges.

Items out of warranty can either be repaired at a minimal fee or a replacement can be purchased. Repairs may be possible for a small fee if replacement parts are available. If during the warranty period a product line is no longer available or a repair is no longer possible, a suitable replacement product can be purchased at 50% of the current selling price.

If an out of warranty product line is no longer available, a suitable replacement product can be purchased. The non-stick coating of our electric frying pans is not covered under warranty against scouring, wear and abuse. Any collection or delivery fees are at the customer’s own expense.

Non-Stick Cookware

We do not offer a warranty on our non-stick cookware unless damaged due to a manufacturing defect. The non-stick coating of our non-stick cookware is not covered under warranty against scouring, wear and abuse.

Kitchen Additions, Braai & Cutlery Sets

Only our 32 piece, 56 piece and 72 piece cutlery sets are dishwasher safe. We do not offer a warranty on our cutlery sets, Braai Boss braais, braai sets or kitchen additions unless damaged due to a manufacturing defect. Replacements can be purchased at 50% of the current selling price.

If a product line is no longer available, a suitable replacement product can be purchased. Any collection or delivery fees are at the customer’s own expense.

Luggage

We do not offer a warranty on our luggage unless damaged due to a manufacturing defect. Replacements can be purchased at 50% of the current selling price. Repairs may be possible for a small fee if replacement parts are available.

If a product line is no longer available, a suitable replacement product can be purchased. Any collection or delivery fees are at the customer’s own expense.

Fire Safe Pots

We do not offer a warranty on our fire safe pots unless damaged due to a manufacturing defect. Each fire-safe pot must be prepared ( seasoned ) according to the instructions supplied with each pot. This will ensure the best performance of your pots for years to come.

You can also revitalize the pots by repeating this process from time to time. Replacements can be purchased at 50% of the current selling price. If a product line is no longer available, a suitable replacement product can be purchased. Any collection or delivery fees are at the customer’s own expense.